Shipping & Returns

Stock permitting, we aim to deliver your order within 3-5 working days for which our standard delivery charge is £5.50 (please allow up to the standard 28 days for mail order shopping). Our delivery charge is for mainland UK only. Please call our orderline for advice as to costs to deliver to non-mainland UK. For express delivery (24-48hr service), there is a £4.50 surcharge)

We test and approve all our products for their quality before offering them. Should you not be satisfied with the quality of the product simply return it within 14 days in its original packaging and suitable for resale, for a prompt replacement or refund of the item price.

This does not include furniture items or any self-assembly items (once assembly is part or fully completed) Ė these items are non-returnable, unless faulty. So please measure the space in your home before ordering. Other items we are unable to refund or exchange for reasons of hygiene and safety, unless they are faulty, are: bedding, blankets, bedding accessories, quilted throws, items of a personal grooming nature such as bathmats; CDís, DVDís, tapes or other recording media product.

If you wish to return an item, and it is not damaged or faulty or a despatch error, Higgoís will not be responsible for your return post & packing.

If we find that the product has not been returned to us in fully resaleable condition, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount. Please therefore use adequate packaging to protect your package during transit of its return.

We strongly advise that a proof of postage certificate (free at your post office) should be obtained when returning any item. Higgoís cannot be held responsible should your package be lost by the post office in returning to our warehouse.

Any returned item must be accompanied by the form sent with your original order. Failure to include this may result in your return not being able to be identified.

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